1. Cancellation by Customers:
- Customers can cancel their reservation up to a specified time before the tour or service, as indicated in their confirmation email. Cancellation may be subject to a cancellation fee.Cancellations made after the specified time or no-shows will not be eligible for a refund.
2. Refund Process:
- Refunds for eligible cancellations will be processed within [X] business days. The refund amount will be the booking amount minus any applicable cancellation fees.
3. Cancellation Fees:
- Cancellation fees may apply based on the timing of the cancellation. The specific fees and their corresponding timeframes will be outlined in the booking confirmation.
4. Modification of Booking:
- If customers wish to modify their booking (e.g., change the date or add participants), they should contact our customer support team. Modifications are subject to availability and may incur additional charges.
5. Non-Refundable Services:
- Some services or tours may be labeled as non-refundable at the time of booking. In such cases, no refunds or cancellations will be accepted.
6. Promotional or Discounted Bookings:
- Customers who have booked services during promotional or discounted periods should note that these bookings may have different cancellation and refund policies. These policies will be clearly communicated during the booking process.
7. Contact Information:
- For cancellations or refund requests, customers should contact our customer support team via email or phone. Contact details can be found on our website.
8. Force Majeure:
- Perfect Journeys LLC shall not be held responsible for cancellations or delays caused by circumstances beyond our control, such as natural disasters, acts of terrorism, or government restrictions.
