1. How do I book a tour or activity with your company?
- Booking a tour is easy! Simply send us your potential travel dates and requirments over to our e-mail email@example.com
2. What payment methods do you accept?
- We accept a variety of payment methods, including major credit and debit cards. Details regarding accepted payment methods will be provided during the booking process.
3. Can I make last-minute reservations?
- Last-minute reservations are subject to availability. We recommend booking in advance to secure your spot on the tour or activity. For same-day bookings, please contact our customer support team for assistance.
4. Do I need to print my booking confirmation or tickets?
- In most cases, digital copies of your booking confirmation or tickets on your smartphone are sufficient. However, it’s always a good idea to check the specific requirements for your chosen tour or activity in your booking confirmation email.
5. What is your cancellation policy?
- Our cancellation policy varies depending on the tour or activity you’ve booked. You can find detailed information about our cancellation and refund policies in our Delivery, Cancellations & Refund Policy.
6. Are your tours suitable for children and seniors?
- Many of our tours are suitable for all ages. However, some tours may have age or height restrictions. We provide information about age requirements and recommendations on each tour’s description page.
7. What should I wear or bring for the tour or activity?
- What you should wear or bring depends on the specific tour or activity. Information about recommended attire, equipment, and any items to bring will be provided in your booking confirmation email and on our website.
8. Is transportation included in the tour price?
- Transportation inclusion varies from tour to tour. Some tours include transportation, while others require you to arrange your own. Details about transportation will be clearly stated in the tour description.
9. Can I request a custom or private tour?
- Yes, we offer a wide range of customed and private tour options for many of our services. Contact our customer support team, and they will assist you in planning a personalized experience tailored to your needs and preferences.
10. How can I contact your customer support team?
- You can reach our customer support team by emailing at firstname.lastname@example.org. Visit our Contact Us page for more information.
11. Do you offer group discounts?
- Yes, we do offer group discounts for tours and activities. The details of group discounts, including minimum group sizes and eligibility criteria, can be communicated through our quotations.
12. What safety measures are in place for COVID-19?
- We prioritize the safety of our customers and staff. We have implemented enhanced health and safety measures to mitigate the spread of COVID-19.